Service Extension Area Manager - Central & Western ND

The Salvation Army USA Central Territory•Bismarck, ND

1d•$54,630 - $65,225•Hybrid

About The Position

The Service Extension Area Manager advances The Salvation Army's mission of "Doing the Most Good" by leading social services programs and operations throughout Western and Central North Dakota. This position provides oversight of emergency assistance services, Pathway of Hope, community partnerships, seasonal initiatives, and service delivery activities to ensure consistent, participant-centered support for individuals and families experiencing crisis and pursuing greater stability. The Service Extension Area Manager supervises assigned staff and volunteers, develops community relationships, supports operational effectiveness, and maintains a strong field presence throughout the service area. This role ensures services are delivered with excellence, compassion, fiscal responsibility, and alignment with organizational goals.

Requirements

Previous social services experience with increasing responsibility required.
Previous supervisory experience required.
Must pass required background checks, possess a valid driver's license, and meet MVR requirements.
Strong interpersonal, communication, and relationship-building skills.
Ability to maintain confidentiality and exercise sound judgment.
Strong organizational skills with attention to detail.
Ability to manage multiple priorities independently.
Proficient with Microsoft Office and standard office technology.
Must be able to occasionally lift 20 pounds.

Nice To Haves

Bachelor's degree in social work, human services, nonprofit management, or a related field preferred.
If degree is in social work, must possess and maintain applicable state licensure.
Case management experience preferred.

Responsibilities

Lead assigned social services programs, including emergency assistance and Pathway of Hope. Ensure consistent service delivery, program compliance, fiscal stewardship, and alignment with organizational goals. Supervise, train, and support assigned staff and volunteers.
Build and maintain relationships with community partners, donors, agencies, and stakeholders to strengthen services, increase awareness of resources, and support collaborative initiatives.
Provide emergency assistance, referrals, and case management services. Conduct participant assessments and support individuals and families in working toward established goals.
Coordinate seasonal initiatives, fundraising activities, volunteer engagement, participant recognition events, and camp-related programming.
Maintain participant records, program documentation, financial records, and required reports. Ensure compliance with organizational policies, funding requirements, and confidentiality standards.
Promote Salvation Army services, recruit Pathway of Hope participants, and support outreach efforts throughout the service area.
Provide supervision, training, and support to assigned employees and volunteers.
Make employment recommendations to supervisor.
Operate an agency or personal vehicle in support of program operations.
All employees recognize that The Salvation Army is a church and agree to support its mission as employees.