Field Service Engineer - Fargo, ND Area

Danaher Corporation•Fargo, ND

1d•$66,000 - $70,000•Remote

About The Position

At Cytiva, a Danaher operating company, we are dedicated to innovating for tangible impact in life sciences, diagnostics, and biotechnology. Our work saves lives by providing solutions that transform human health, from fundamental research to developing innovative vaccines, new medicines, and cell and gene therapies. We foster a culture of belonging and continuous improvement, where your unique viewpoint matters and ideas are turned into impact at the speed of life. Working at Cytiva means being at the forefront of scientific advancement and contributing to life-changing careers.

Requirements

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field.
Equivalent military training OR Associate's degree with 2+ years work experience.
Ability to travel 35% of the time, including overnight travel within the territory or to other locations.
Valid driver’s license with an acceptable driving record.
Ability to lift, move or carry equipment up to 50lb.

Nice To Haves

Experience diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.

Responsibilities

Responsible for service, repair, and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
Develop new customer service/product agreements.
Respond to customer support calls within an assigned territory.
Meet the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence.
Perform basic troubleshooting, installation, preventive maintenance, and repair on designated equipment.
Order and maintain spare parts inventory.
Maintain regular communication with customers to ensure resolution and accurate follow-up.
Utilize documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.