Service Express Attendant

Marriott•Ottawa, ON

35d•Onsite

About The Position

The Service Express Attendant is responsible for providing exceptional guest service by greeting and assisting guests with various needs upon their arrival and departure. This includes escorting guests to their rooms, handling luggage, providing information about property amenities and local attractions, and arranging transportation. The role also involves ensuring guest safety, maintaining a professional appearance, adhering to company policies, and proactively addressing guest service needs, including those of individuals with disabilities. The position requires physical activity such as standing, walking, lifting, and moving objects. The Westin brand seeks passionate, active, optimistic, and adventurous individuals who are committed to wellness to fulfill this role.

Requirements

Ability to read and visually verify information in a variety of formats (e.g., small print).
Ability to move at a speed required to respond to work situations (e.g., run, walk, jog).
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Ability to move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and escort guests to rooms.
Open doors and assist guests/visitors entering and leaving property.
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Transport guest luggage to and from guest rooms and/or designated bell area.
Assist with luggage storage and retrieval.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Supply guests with directions.
Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.