Service Engineer
About The Position
We are seeking a skilled Service Engineer to provide on-site technical support for Dell PowerEdge and other enterprise server hardware. This role involves diagnosing and resolving server hardware failures and system issues to minimize customer downtime. You will perform hands-on hardware installation, removal, replacement, and repair of various server components, including memory, CPUs, power supplies, fans, storage, RAID/HBA components, NICs, GPUs, motherboards, and other server components. The position also includes rack-and-stack tasks, server installation, cabling, component swaps, and hardware configuration. You will troubleshoot issues related to server hardware, BIOS/firmware, operating systems, and hardware diagnostics, as well as perform firmware and BIOS updates and utilize server management tools like Dell iDRAC. The role encompasses both reactive break/fix and preventive maintenance, requiring you to isolate hardware failures using documented procedures and technical resources. You will work directly with customers and internal technical teams, documenting service activities, hardware replacements, troubleshooting steps, and resolutions. Escalation of complex technical issues and participation in on-call rotations are also part of the responsibilities.
Requirements
- 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
- Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
- Strong understanding of server hardware architecture and troubleshooting methodology
- Experience with hardware diagnostics, BIOS/firmware, and server management tools
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
- Comfortable working independently in a customer-facing environment
- Ability to clearly communicate technical issues and resolutions to customers and internal teams
- Ability to lift up to 50 lbs.
- Ability to travel to customer sites
- Ability to support flexible/on-call schedules
Nice To Haves
- Experience supporting Dell PowerEdge servers
- Dell or other enterprise hardware certifications
- Experience with iDRAC, iLO, or comparable server management platforms
- Experience supporting GPU/AI server infrastructure
- Experience with data center operations, rack/stack, structured cabling, or server deployment
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
Responsibilities
- Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime
- Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs, CPUs/processors, Power supplies, Fans and cooling components, Hard drives/SSDs, RAID/HBA components, NICs and other PCIe components, GPUs and accelerator hardware, Motherboards/system boards and other server components
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
- Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
- Execute both reactive break/fix and preventive maintenance following established procedures
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
- Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
- Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
- Escalate complex technical issues when appropriate
- Participate in on-call rotations and provide extended coverage as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
