Service Engineer

ChargeTronix•Irvine, CA

4d•$26 - $28•Onsite

About The Position

Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each client’s needs. We aim to provide high-performance, eco-friendly charging solutions that are reliable, powerful, user-friendly, and accessible. We are committed to being industry leaders by reliably delivering customized, customer-centric solutions. We endeavor to deliver unparalleled customer service by swiftly providing optimal solutions tailored to individual client needs.

Requirements

Strong understanding of hardware and PCB functionality.
Hands-on experience with low voltage components i.e. 12v/24v power supplies, breadboards, CM Boards, x86s, RAM, SSD Cards.
Proven experience in technical support or field service, preferably in the electric vehicle industry.
Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and root cause analysis.
Proficiency in using diagnostic tools for troubleshooting electronic devices, networking, software and hardware.
Basic knowledge of Linux OS and networks.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
Customer-focused attitude with a passion for providing exceptional service and support.
Ability to work independently and prioritize tasks in a dynamic environment.
Understands and lives a “customer first” mentality with empathy, pragmatism and hands-on approach.
Communication skills, oral and written presentation skills.
Champion for Diversity, Equity & Inclusion.
Structured, and organized with the ability to prioritize tasks.
Willing to travel when needed.
Stand, walk, sit, talk, hear, type, and write.
Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls.
Use standard office equipment such as computers, smartphones, printers, photocopiers, etc.
Prolonged periods of sitting at a desk and working on a computer.
Lift files and open desk drawers and filing cabinets.
Reliably commute or planning to relocate before starting work (Required)

Nice To Haves

Bachelor’s degree in electrical engineering, computer engineering, power electronics or related field preferred but not required. (Recent graduates highly encouraged to apply)

Responsibilities

Provide prompt and courteous technical support to customers via written and verbal communication.
Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.
Diagnose technical issues with EV charging equipment remotely.
Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.
Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations.
Provide clear and concise instructions to ensure proper equipment functionality.
Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system.
Create detailed troubleshooting guides and FAQs to assist customers and improve support processes.
Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives.
Provide feedback on common customer issues and suggest product enhancements.
Work independently and meet deadlines.
Willingness to travel domestically.
Other duties as assigned.