Service Engineer

Schneider Electric•Syracuse, NY

3d•Hybrid

About The Position

We are looking for a highly motivated and competent Service Engineer to join our Process Automation team. As a Service Engineer, you will be responsible for providing technical support, troubleshooting activities, maintenance services, and on-call support for our process automation systems at customer sites. You will work closely with customers to ensure the proper functioning and optimization of their automation systems.

Requirements

Degree in Automation Engineering, Electronics, Computer Science, or a related field.
Proven experience in servicing and troubleshooting process automation systems.
Solid knowledge of PLCs, SCADA systems, and industrial communication protocols.
Knowledge of Foxboro DCS systems and Triconex PLCs, as well as their associated software packages.
Good familiarity with structured programming.
Knowledge of Microsoft Windows operating systems (usage, configuration, diagnostic tools, and Office suite).
Familiarity with domain controllers / Active Directory.
Familiarity with computer networks and cybersecurity principles.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Willingness to travel to customer sites up to 50% of working time.

Responsibilities

Perform installation, commissioning, maintenance, and troubleshooting of process automation systems.
Provide technical support to customers, including diagnosing and resolving system issues.
Collaborate with internal teams to ensure timely and effective resolution of customer problems.
Conduct system testing and participate in system integration activities.
Provide training to customers on the operation and maintenance of automation systems.
Document service activities, including reports, logs, and technical documentation.
Perform engineering tasks for customer-focused projects.

Benefits

Permanent contract
Flexibility at work
Exciting work in an international company, with opportunities to lead and contribute to various collaboration projects with cross-regional teams
Specialized training tailored to your needs and career goals
Growth opportunities based on clear development paths
An environment where employees have equal opportunities to reach their full potential, depending on performance and personal aspirations
Global Family Leave Program
Meal vouchers or canteen meal
Share plans
Welfare programs that can be extended to your family
Health insurance and professional/non-professional accident insurance