Service Engineer (Telematics & Electrical System Specialist)

Kubota•Grapevine, TX

93d

About The Position

The Telematics & Electrical System Specialist analyzes, reports on, and acts on the interface between machines and technology to improve product connectivity and maintain customer satisfaction. The role also provides technical, product, and systems guidance to other members of Kubota’s Machine Care Center (MCC), drawing on extensive knowledge and experience. The position provides technical support to dealers and other Kubota departments and entities through phone, online systems, messages, and on-site visits, with an emphasis on resolving concerns at first contact. It contributes independently and collaboratively to MCC projects and functions, including predictive failure, machine health, telematics interfaces, and AI-based service agents. The role uses machine CAN bus systems and telemetry data to investigate root causes, predict failures, and develop action plans. The position communicates service concerns and solutions, provides training, supports the Sales Organization at company events, and continually develops product knowledge through self-training and available technical training. It also monitors market product developments and performs other duties as assigned by management. The role requires sufficient mobility and physical reflexes to function effectively in an office environment and perform the described duties.

Requirements

Bachelor’s degree in Engineering or related field experience required.
At least 3 years of technical support experience required.
At least 3 years of experience with machine CAN bus networks and protocols, such as J1939, KWP2000, and UDS.
Strong written communication skills to explain technical concepts and report on technical investigations.
Sufficient mobility and physical reflexes to function effectively in an office environment and perform the outlined duties.

Responsibilities

Provide technical support to Kubota dealers and other Kubota departments and entities by phone, online systems, messages, and on-site visits; attempt to resolve concerns during first contact and report recommendations and actions.
Provide technical and operational guidance to other MCC members.
Contribute independently and as part of a group to MCC projects and functions, including Predictive Failure, Machine Health, Telematics Interfaces, and AI-based service agents.
Work with machine CAN bus systems to support root-cause analysis and failure prediction.
Develop action plans to resolve specific failure modes using telemetry data.
Communicate service concerns and solutions to dealers and company personnel through Service Bulletins, Top Issues, telephone conversations, Call Records, and other channels.
Train dealers, co-workers, and other company staff on products, Kubota systems, and servicing methods.
Support Kubota’s Sales Organization at internal and external company events by addressing product complaints and field product questions.
Increase product knowledge through self-training using Technical Service Reports, Service/Sales Bulletins, Call Records, Engineering Releases, and other available resources; participate in available technical training.
Monitor and research product developments in the market and report findings as appropriate.
Perform other activities related to the position and other duties as assigned by management.