Telematics Support Specialist

Customs and Border Protection•Washington, DC

5d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection, Enterprise Services, Office of Facilities and Asset Management, Asset and Administrative Management Division, Mobile Assets Program Management Office. It is located in Indianapolis, Indiana, or Washington, DC. Additional selections may be made for other organizational divisions or units at those duty locations. The position supports the development, implementation, and sustainment of CBP’s telematics and bulk fuel programs. The Mobile Assets Program Management Office provides CBP personnel with motor vehicles and fleet management expertise in lifecycle management, fleet oversight, and advocacy. Its work includes modernizing fleet management practices, applying performance analytics, implementing sustainable efficiency strategies, mitigating risks, and overseeing policy and regulatory compliance. The specialist provides nationwide support to users of agency telematics and bulk fuel systems, independently analyzes and resolves a broad range of system issues, manages program-related tasks to improve service delivery and customer experience, and analyzes program data to evaluate and improve data quality, identify trends, and solve organizational problems such as determining optimal fleet size and composition.

Requirements

One year of specialized experience equivalent to at least the next lower grade level, including supporting users of telematics and bulk fuel systems across multiple locations; assisting with tracking customer issues through resolution and keeping stakeholders informed; assisting with reviewing system data to identify trends and data-quality problems; and supporting assessments of services and results to recommend process improvements.
U.S. citizenship.
For applicants not currently employed by CBP, physical U.S. or protectorate residency for at least three of the last five years, subject to possible exceptions.
Meet applicable time-in-grade requirements by 11/09/2026, if applicable.
Pass applicable pre-employment processes, including a background investigation; drug testing may be required under the DHS Drug-Free Workplace Plan.
Males born after 12/31/1959 must be registered with Selective Service.
Resume must explicitly explain how the applicant meets the specialized experience requirement.

Responsibilities

Provide dedicated nationwide support to end users of agency telematics and bulk fuel systems.
Independently interpret, analyze, and resolve a wide range of telematics and bulk fuel system functionality issues, including unusual technical problems.
Compile, review, and analyze particularly difficult customer questions.
Independently manage telematics and bulk fuel program tasks, including tasks intended to improve service delivery or enhance customer experience.
Collect, interpret, and analyze telematics and bulk fuel data to evaluate data quality, formulate data-quality improvements, identify program trends, and solve complex organizational problems, such as determining optimal fleet size and composition.