Service Engineer

Xact Metal•State College, PA

7d•Onsite

About The Position

At Xact Metal, we take the essential specs that direct metal additive manufacturing systems require and combine them with breakthrough technology to set a new standard for price and performance. We’re dedicated to supporting the next generation of innovative manufacturing solutions powered by metal 3D printing.

Requirements

Bachelor's degree in engineering or equivalent experience.
Teamwork, capable of setting priorities, and transparent in communication
Experience in a hands-on engineering environment
Applicants must be authorized to work full-time in the United States.
Local applicants or those who can report to work punctually at the company’s office in State College, PA, during normal work hours (and as needed) to meet business requirements are encouraged to apply.

Nice To Haves

Experience in a service environment preferred but not required

Responsibilities

Responsible for the maintenance and repair of products that have been sold to sales partners and end customers
Provide off-site corrective and preventive maintenance as well as other after-sales technical support.
Interact with customers to provide information and procedures to address inquiries, concerns, and requests regarding their products and services.
Evaluate and resolve problems of the customer
Assist in installing the equipment
Analyze, inspect, and review findings to determine the solution to the problem that the customer demands
Provide customer training for the product
Repair, test, and maintain equipment
Provide customers with reports and feedback on their service requests
Develop and maintain relations with customers