Service Engineer

Allison Transmission•Indianapolis, IN

4d•Onsite

About The Position

The Off-Highway Rapid Response Service Engineer delivers advanced technical support to Allison distributors, dealers, OEMs, and fleets, with a strong emphasis on expert troubleshooting and issue resolution. This support is principally provided to the North America channel but the role maintains global responsibility. This role is responsible for developing service bulletins, diagnostic procedures, and other technical publications that enhance technician efficiency, reduce equipment downtime, and help manage warranty costs. The Service Engineer also serves as a product expert across the organization, providing technical guidance to Sales, Customer Support, Quality, and other teams to support both customer retention and new business opportunities. This role includes on-site field service support for major issues, leading root cause investigations, and driving corrective actions. The Service Engineer works closely with the Indianapolis-based Product Engineering team to diagnose failure modes and implement solutions, while representing Aftermarket and Customer Support & Service Engineering in cross-functional product management discussions.

Requirements

Bachelor’s degree in Engineering (Mechanical, Mechatronics, Electrical) or a technical field (such as automotive) Or equivalent work experience
3+ years’ experience in related field
Strong technical knowledge and hands-on experience with heavy-duty vehicles, automatic transmissions, or similar heavy-duty components/systems preferred
Proficiency in English language; written and verbal
Knowledge of failure mode analysis and problem solving techniques
Strong analytical skills
Ability to make decisions independently, with appropriate level of guidance
Strong organizational skills and ability to work with minimal supervision

Responsibilities

Support the Allison Technical Assistance Center by managing escalated North America technical support cases and ensuring prompt, high‑quality resolution
Collaborate frequently with the training lab, Product Engineering, and other technical resources including prototype hardware, transmissions, and specialized tools
Perform investigation and analysis on failed transmissions and/or parts
Develop and lead investigative plan for emerging or major issues in conjunction with the Current Product Improvement Team (CPIT)
Work directly with North America Off-Highway customers to update best practices in integration, maintenance, and operation that will improve product reliability
Support global Allison Customer Support, Sales, and Quality organizations, as needed, with on-site troubleshooting, inspection, and data collection
Frequently collaborate with Aftermarket organization to support parts, tool design, and training
Prepare and issue technical bulletins that communicate product issues, updates, procedural improvements, and new releases to the service network.
Create or update service publications to ensure accurate, current technical information
Develop and deliver specialized training when required
Provide Service Engineering and Customer Support representation on any required internal cross-functional teams
Support warranty review as needed
Work with the North America channel to drive increased preparedness for Off-Highway product support, ultimately leading to increased customer uptime

Benefits

Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program