Service Engineer, Kansas City Service Team (Little Rock, AK)

DMG MORI USA, INC • Little Rock, AR

2h • Onsite

About The Position

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone. This role requires the ability to perform essential job functions, which include providing maintenance, repair, and installation assistance, creating and updating technical documentation, generating and analyzing service reports, collaborating with customer service engineers, providing training on new product lines, and establishing strong customer relationships. The position also involves managing difficult customer situations positively and soliciting feedback for service improvement. Other duties may be assigned as needed.

Requirements

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Nice To Haves

• Bachelors or Associates Degree in technical related field of study preferred.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees