Field Service Technician - Little Rock, AR

Vertiv Group•Kansas City, KS

1d•Onsite

About The Position

Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture, focusing on employee technical and leadership development through state-of-the-art training. The company offers competitive benefits and abundant technical resources, including 24/7 support and online libraries. Vertiv is committed to promoting a strong work/life balance and is an employer-of-choice for Veterans with technical backgrounds. The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv. This role requires establishing and maintaining excellent rapport with customers, co-workers, and sales representatives, and supporting products and services for the “Edge” market segment, including retail, financial, and municipal customers.

Requirements

High School or Vocational School Diploma
0-2 years of relevant industry experience OR 2-4 years military experience in a related technical field
Communicate professionally and respectfully in both written and verbal forms
Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
Collaborative with peers, customers, suppliers, and leadership
Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
Make basic site evaluation skills to include: environmental temperature, and general operating conditions
Familiarity with electrical / electronic test equipment and fundamentals
Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
Employ elementary fix/repair techniques based on directed supervision
Complete service tasks and return unit to full operating conditions based upon directed supervision
Summarize and report all work related tasks performed in written and verbal form
Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)
Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Successfully pass a drug test prior to employment
Complete and pass a pre-employment background check
Complete and pass a motor vehicle records check
Legally authorized to work in the United States

Nice To Haves

ASEET or AMEET, or progress towards, is preferred

Responsibilities

Perform service tasks as assigned and as per company policies and procedures
Capable of working under direct supervision or independently based upon training completion
Render on-site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices per published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
Maintain individual inventory and perform cycle counts in accordance with company policy
Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates per company guidelines
Attend Customer Meetings as required
Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications