Service Engineer

ibasa•Knoxville, TN

4d•$78,000 - $103,000

About The Position

At IBA, we’re not just building technology - we’re shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives. For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe. Our expertise spans four dynamic business lines: Proton Therapy – delivering next-generation precision treatment; Radiopharmaceuticals – supporting oncology care with premium services and equipment; Dosimetry – ensuring safety and quality in medical equipment; and Industrial Accelerators – advancing technology for medical and industrial use. Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning. Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Requirements

Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve.
Customer service oriented, with a solution-oriented mindset (listen and seeks to understand).
A team player with strong interpersonal skills and the ability to collegially collaborate across teams.
Thoughtful, driven, proactive, and hands-on individual.
Able to follow rules, regulations, and be able to deliver on strict deadlines.

Responsibilities

Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not be limited to: Software/Hardware Testing, Troubleshooting, and Experimentation.
Troubleshoot PTS equipment including electrical, mechanical, and software problems.
Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
Provide support to PTS Hardware and Software testing.
Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
Support the PTS in all phases, which will include but not be limited to, unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
Perform other related duties as required and assigned.