Service Engineer- Data Center / Server Hardware
About The Position
Pyramid Consulting, Inc. is hiring a Service Engineer to provide onsite technical support for PowerEdge and other enterprise server hardware in Windsor, Colorado. This is an onsite contract opportunity of 8+ months, with long-term potential. The schedule is Monday through Friday, 8 AM to 5 PM, with participation in on-call rotations and extended coverage as required. The role involves diagnosing and resolving server hardware failures and system issues, performing hands-on component installation, removal, replacement, and repair, and carrying out reactive break/fix work and preventive maintenance. The engineer troubleshoots server hardware, BIOS/firmware, operating systems, and diagnostics; coordinates with customers and internal technical teams; and documents service work and resolutions. The position requires travel to customer sites and the ability to lift up to 50 lbs.
Requirements
- At least 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
- Direct hands-on experience installing, removing, diagnosing, repairing, or replacing server hardware components.
- Strong understanding of server hardware architecture and troubleshooting methodology.
- Experience with hardware diagnostics, BIOS/firmware, and server management tools.
- Familiarity with Linux or similar operating systems.
- Ability to lift up to 50 lbs.
- Ability to travel to customer sites and support flexible/on-call schedules.
Nice To Haves
- Experience supporting PowerEdge servers.
- Enterprise hardware certifications.
- Experience with iDRAC, iLO, or comparable server management platforms.
- Experience supporting GPU/AI server infrastructure.
- Experience with data center operations, rack/stack, structured cabling, or server deployment.
- Associate’s or bachelor’s degree in IT, Computer Science, or a related field.
Responsibilities
- Provide onsite technical support for PowerEdge and other enterprise server hardware.
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
- Install, remove, replace, and repair server components, including memory/DIMMs, CPUs, power supplies, fans, cooling components, hard drives/SSDs, RAID/HBA components, NICs, GPUs, and motherboards.
- Perform reactive break/fix service and preventive maintenance according to established procedures.
- Troubleshoot server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
- Work with customers and internal technical teams during service events to communicate status and drive resolution.
- Document service activities, hardware replacements, troubleshooting steps, and resolution details accurately.
- Participate in on-call rotations and provide extended coverage as required.
- Travel to customer sites as needed.
Benefits
- Health insurance, including medical, dental, and vision coverage.
- 401(k) plan.
- Paid sick leave, depending on work location.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
