Data Center Engineer

Zayo Group•Los Angeles, CA

21h•$90,000 - $118,600

About The Position

The Data Center Engineer is the engineering tier of the Data Center Operations team and the technical owner of fiber and connectivity for Zayo’s Los Angeles data centers and POPs. The role owns connectivity requests and fiber projects end to end, from feasibility and design through provisioning, turn-up, and close-out. In coordination with Fiber Engineering and other specialist teams, the engineer owns dark-fiber and cross-connect provisioning, splice and panel assignments, circuit turn-up, and fiber records and capacity. The position works at the system level, taking ownership of root cause and prevention while maintaining working knowledge of the full data center system, including power, cooling, space, and remote hands. It reports to the Data Center Manager and works closely with that manager to translate operational priorities, customer requirements, and connectivity needs into technically sound execution.

Requirements

Bachelor’s degree (B.A.) or equivalent from a four-year college.
At least five years in a telecommunications circuit design role encompassing all aspects of circuit design from order acceptance to published CLR for all types of circuits.
Hands-on knowledge of telecommunications equipment configuration.
Experience with Salesforce and Metasolv database applications.
In-depth knowledge of telecommunications standards and protocols.
In-depth understanding of network configuration and interworking.
Practical knowledge of wavelength, Ethernet, and IP networks and technology.
Ability to initiate and comprehend complex designs and arrange detailed information logically.
Competency with database applications and MS software applications such as Excel, Visio, and Word.
Ability to manage a high-volume workload efficiently and effectively while maintaining precise attention to detail in an interrupted work environment.
Self-initiative to gain the knowledge necessary to perform job duties at a high level in a technically changing environment.
Solution-oriented and analytical problem-solving mindset.
Willingness to pursue goals and complete work, which may include off-hours and weekend work.
Strong communication skills to guide and influence key stakeholders.
Applicants must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available now or in the future.

Responsibilities

Analyze service orders to determine appropriate circuit design.
Design, simulate, and validate electronic circuits that meet functional, performance, and safety requirements.
Design and prepare detailed circuit layout records for end-to-end circuit delivery, coordinating with internal departments on service provisioning.
Ensure network management and utilization requirements for transmission equipment are met.
Generate schematics, collaborate with layout engineers, and review layouts for signal integrity, power integrity, and manufacturability.
Perform and interpret advanced fiber testing and certification, including bidirectional OTDR and trace analysis, light-level/dBm, insertion loss and reflectance, and fiber characterization; scope and clean fiber, and support field splicers.
Own fiber records and capacity, including span IDs, fiber-path documentation, fiber-count and utilization forecasting, and conduit pathway documentation, using circuit-record and provisioning systems.
Maintain and improve fiber-provisioning SOPs, workflows, and close-out standards.
Work with cross-functional teams, including system engineers, firmware/software developers, manufacturing, and quality assurance, to deliver complete solutions.
Maintain facility inventory systems and ensure facility assignments are accurate and complete.
Identify network congestion and notify the Engineering/Planning department.
Provide engineering-quality remote/smart hands, including server support and turn-up, optic and NIC installation, patching, cable tracing, and loading, installing, and commissioning new equipment.
Support critical infrastructure involving power, cooling, and space/capacity; respond to and triage facility alarms, support preventive maintenance and MOP execution during maintenance windows, and engage Facilities and specialist teams for deep faults.
Serve as an engineering escalation point for technicians, participate in change management and maintenance windows, and mentor technicians.
Communicate with customers about connectivity requests and turn-ups.
Provide best practices and skilled expertise to internal departments.
Provide technical support and interpretation for complex problems based on analysis, as requested.
Assist engineers in developing and revising internal procedures related to processing and publishing CLRs.
Serve as a resource for lower-level designers and technicians.