Data Center Technician, Global Server Operations, Server Operations, Hardware Operations

Google•Council Bluffs, IA

1d•$86,000 - $118,000

About The Position

The Hardware Operations team monitors and maintains the physical infrastructure behind Google’s services. In this role, you will install, configure, test, troubleshoot, and maintain hardware such as servers and their components, as well as server software such as Google’s Linux cluster. You may configure more complex components, including networks, routers, hubs, bridges, switches, and networking protocols. The work can involve manual movement and installation of racks and may be physically demanding. You may participate in or lead small project teams on larger installations and develop project contingency plans. The AI and Infrastructure team delivers AI and infrastructure capabilities at scale for Googlers, Google Cloud customers, and Google users worldwide. Its work spans AI models, computing, global networking, data center operations, systems research, and related infrastructure.

Requirements

Experience performing component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting operating systems, computer/server hardware, or networking protocols.
Ability to lift or move 50 lb (23 kg) of equipment and exert yourself physically over extended periods, including frequent bending, kneeling, climbing, pushing, pulling, and lifting.
Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.
Availability to travel as operationally required to support business priorities.

Nice To Haves

Bachelor’s degree or equivalent practical experience.
Completion of the online Google IT Support Professional Certificate program.
Two years of experience diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
Experience performing component-level repairs and troubleshooting on IT equipment or in a similar role, such as Systems Administration, Network Deployment Engineer, or Help Desk Technician.
Experience working in a data center or network operation center environment.
Ability to collaborate and partner with teams to overcome challenges and adapt to changes in a dynamic work environment.

Responsibilities

Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward equipment or infrastructure issues, using appropriate resources to resolve identified issues.
Maintain the security and integrity of data, and track media to check for standard data security issues, such as data not being properly erased, in accordance with Google security standards.
Disassemble specific end-of-life equipment through part replacement or maintenance as part of a team.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues and defined solutions, with limited guidance.