Service Engineer - Technical Support

Hamilton Company•Reno, NV

6d•Onsite

About The Position

Hamilton Robotics is seeking an In-house Technical Support Engineer to join our Robotics team. In this role, you will provide high-quality technical support through the development and implementation of support strategies that align with company goals and customer expectations. This position generally reports to the Technical Support Supervisor and supports the continuous improvement, escalation support, and daily operations of the Technical Support department.

Requirements

Adherence to department operating procedures and high-quality standards
Professional and courteous communication with both technical and non-technical stakeholders
Ability to work safely around hazardous chemicals, and biologicals; must attend all required safety training
Excellent written and verbal communication skills
Strong organizational skills
Ability to analyze problems from a broad perspective and implement creative solutions
Ability to interface with customers to schedule and coordinate technical support, including remote troubleshooting sessions
Ability to learn new robotic operating systems and demonstrate working knowledge of instrument application programs and PC operating systems
Ability to lift, carry, push, pull, or otherwise move up to 60 lbs.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Fluency in English, written and spoken (required)
Experience in automation or a similar field

Nice To Haves

Bachelor's degree in a related discipline from an accredited, not-for-profit university (preferred)
Experience in technical (field) service within the life science, clinical, or pharmaceutical industry (preferred)

Responsibilities

Create documentation in the form of service manuals, service news, and technical bulletins
Troubleshoot and repair Hamilton robotic instruments and subassemblies in accordance with company safety policies
Attend bi-weekly/weekly team meetings
Ensure timely support for in-house and remote customer requests
Report problems and perform root cause analysis on instrument failures
Maintain a safe, neat, and orderly work area at all times
Practice good laboratory procedures in a regulated lab environment
Travel overnight and on consecutive nights as required
Commute to customer sites within the region, following all traffic laws and ensuring on-time arrival
Arrange air travel, car rental, and hotel accommodations as needed