Service Engineer I
About The Position
Mycronic is seeking an experienced Service Engineer I to join their Global Technologies division, specifically within the Die Bonding business line. This role involves providing remote and on-site technical support to customers across the US, Canada, and Mexico. The Service Engineer I will focus on repairs, process issues, and equipment optimization, acting as a technical advisor. The position is within an environment that thrives on innovation, with clients in major industrial sectors such as data centers, aerospace & defense, medical, microwave & RF, and 5G wireless. The role requires a blend of technical expertise, problem-solving skills, and excellent customer service, including troubleshooting, diagnosis, and in-person support during equipment installation.
Requirements
- Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
- 3–5 years of professional experience in the design, repair, maintenance, or field service of semiconductor back-end equipment strongly preferred
- Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
- Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
- Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements
Nice To Haves
- Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
Responsibilities
- Perform equipment repairs, installations, and maintenance at customer facilities
- Install and implement hardware and software upgrades to support equipment performance and functionality
- Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
- Diagnose and troubleshoot equipment issues and communicate findings and performance feedback to the factory
- Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
- Provide support to Service Engineer II on technical projects, service activities, and customer needs as assigned
- Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and related technical initiatives
- Partner with Sales personnel by providing technical information, responding to customer inquiries, and participating in customer visits as needed
- Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
- Represent and promote company products and services professionally and in accordance with established training and guidelines
- Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
- Perform additional duties and responsibilities as assigned to support departmental and organizational objectives
Benefits
- Competitive base salary range of $75,000 to $90,000 annually
- Participation in an annual short-term incentive (bonus) program
- Comprehensive Blue Cross Blue Shield medical plans
- Robust dental and vision options
- Full employer coverage for life insurance
- Full employer coverage for short-term and long-term disability
- Access to a broad suite of optional supplemental insurance and lifestyle benefits
- 401(k) savings program featuring a generous 5% company match
- Tuition reimbursement program
- 12 paid annual company holidays
- Dedicated vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
