Service Engineer I

Mycronic USA•,

11d•$75,000 - $90,000•Hybrid

About The Position

We are looking for an experienced Service Engineer I to join Mycronic's Global Technologies division working within our Die Bonding business line. This role provides remote and on-site technical support to customers across the US, Canada, and Mexico, utilizing a blend of technical expertise, problem-solving skills, and excellent customer service. The focus is on repairs, process issues, and equipment optimization, serving as a trusted technical advisor. Responsibilities include conducting remote troubleshooting and diagnosis, as well as providing in-person support as needed at customer sites, including during the equipment installation process. This role is located on the West Coast, with a preferred home location of Seattle or Phoenix.

Requirements

Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
3–5 years of professional experience in the design, repair, maintenance, or field service of semiconductor back-end equipment strongly preferred
Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements

Nice To Haves

Experience with root cause analysis and the development and implementation of effective corrective actions is preferred

Responsibilities

Perform equipment repairs, installations, and maintenance at customer facilities
Install and implement hardware and software upgrades to support equipment performance and functionality
Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
Diagnose and troubleshoot equipment issues and communicate findings and performance feedback to the factory
Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
Provide support to Service Engineer II on technical projects, service activities, and customer needs as assigned
Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and related technical initiatives
Partner with Sales personnel by providing technical information, responding to customer inquiries, and participating in customer visits as needed
Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
Represent and promote company products and services professionally and in accordance with established training and guidelines
Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
Perform additional duties and responsibilities as assigned to support departmental and organizational objectives

Benefits

Competitive base salary range of $75,000 to $90,000 annually
Participation in an annual short-term incentive (bonus) program
Comprehensive Blue Cross Blue Shield medical plans
Robust dental and vision options
Full employer coverage for life insurance
Full employer coverage for short-term and long-term disability
Access to a broad suite of optional supplemental insurance and lifestyle benefits
401(k) savings program featuring a generous 5% company match
Tuition reimbursement program
12 paid annual company holidays
Dedicated vacation and sick time