Engineer I, Service - Regional (New Haven, CT)

Sysmex•, CT

4d•$26 - $40•Onsite

About The Position

We currently have a great opportunity for a Service Engineer I (SE I). The SE I is an entry level Service Engineer position responsible for servicing Sysmex product lines in an assigned territory, with frequent travel within a specific geographic district. The position may require support to other districts as necessary. The SE I is a continuous learning position and is expected to independently service the majority of Sysmex equipment while rotating between classroom training and field mentoring. The SE I works under close supervision of the District Service Manager, SE III, SE Lead, and training group. This position is responsible for ensuring and maximizing customer satisfaction with Sysmex product lines through technical excellence and direct customer communications. This position is also responsible for ensuring that all units and systems continue to operate to specifications. This is accomplished primarily by regular and complete scheduled maintenance and repair services.

Requirements

Associates Degree required or 0-4 years equivalent experience in electronics, laboratory/biomedical technology, or military experience in a technical field.
A valid driver’s license as this role requires driving and loading and unloading from the vehicle items such as tools, equipment, parts and supplies.
General computer knowledge in a Windows environment is required.
This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.

Nice To Haves

Bachelors Degree preferred.
Direct experience with Sysmex Hematology instruments in a service, applications, technical support, or other capacity would be desirable.
Prior field service or laboratory experience is preferred.
Electronics, biomedical or laboratory science
Completion of Sysmex-certified instrument training
Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese)
Basic knowledge of LIS systems and interfacing principles desirable.
Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems
Outstanding listening skills, patience and understanding
Demonstrated presentation and influence skills
Team orientation; demonstrated facilitation skills.

Responsibilities

Install, maintain, and repair Sysmex instruments and systems, including: Identifying and analyzing instrument problems, Repairing to meet specifications, Escalating exceptional issues to minimize customer down-time.
Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
Monitor and respond to communication devices during all scheduled times
Support and provide ownership of technical issues at existing customer sites.
Work cross-functionally with other Sysmex Associates (SE/TC/HSAM/CAS) to ensure total customer resolution and maximize very satisfied customer base.
Properly document all service related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
Maintain expenses within guidelines
Maintain high level of customer account management and organization skills
Maintain control of parts inventory and all company property
Perform duties in such a manner as to develop confidence, promote goodwill, and Maintain or improve credibility with regard to quality of products and customer service
Promote Sysmex America, Inc. as a leader in the diagnostic market
Promote effective, positive and productive communication and teamwork between all Sysmex personnel.
Other duties and projects as may be assigned.