Service Engineer – Analytical Instruments

Avantor • USA-PR Remote, PR

3d • Onsite

About The Position

Performs installations, repairs, and maintenance tasks on laboratory equipment and instruments following a varied set of procedures. Inspects, tests, and adjusts malfunctioning components and parts. Calibrates laboratory equipment to ensure safe and accurate operations, in line with standards and specifications. Documents and reports calibration activities, repairs and product failures. Provides technical support and training to customers on operational or maintenance aspects of equipment. Serves as customer contact on equipment and instruments related problems.

Requirements

• 3 years related technical experience required
• Experience in preventive maintenance, IQ/OQ/PV, troubleshooting, repair, and calibration to analytical instruments; HPLC, GC, Spectrophotometer, electronic, and mechanical equipment.
• Knowledge of machines and tools, including their designs, uses, repair and maintenance.
• Analytical skills – Understands the implications of new information for both current and future problem-solving and decision-making

Nice To Haves

• Bachelor’s/ Associate’s degree in Electronics, Instrumentation or Chemistry preferred
• Fully bilingual preferred

Responsibilities

• Travels to customer site to provided services (installations, maintenance or calibrations).
• Adapts equipment and technology to serve user needs.
• Provides technical support to customers related to instrumentation.
• Document and report all repairs and product failures.
• Provide equipment and improvements recommendations.
• Help with the development of preventative maintenance procedures, IQ, OQ and PQ for the division.
• Executes sequence of testing and calibration program for instruments and equipment according to blueprints, schematics, technical manuals, standards operating procedures and other specifications.
• Diagnoses equipment failures (breakdowns) and repairs per manufacturers guidelines.
• Performs preventative and corrective maintenance of test apparatus and peripheral equipment.
• Confers with clients, group leader, and other technical workers to assist with equipment installation, maintenance, and repairs techniques.
• Analyzes and converts test data, using mathematical formulas, and reports results and proposed modifications.
• Sets up test equipment and conducts tests on instruments and equipment.
• Disassembles and reassembles instruments and equipment, using hand tools, and inspects instruments and equipment for defects.
• Sketches plans for developing jigs, fixtures, instruments, and related nonstandard apparatus.
• Modifies performance and operation of component parts to specifications, using test equipment and precision instruments.
• Conducts tests and inspections of products, services, or processes to evaluate quality or performance.
• Consults with clients on a regular basis regarding usage, placement and potential future needs of the equipment.
• Recommends corrective actions to the customer when needed.
• Trains customer on how to use the equipment.
• Maintains technical skills through ongoing manufacturer’s certification and continuing education.
• Performs other duties as assigned.

Benefits

• medical, dental, and vision coverage
• wellness programs
• health savings and flexible spending accounts
• a 401(k) plan with company match
• an employee stock purchase program
• 11 paid holidays
• 18 PTO days annually
• volunteer time off
• 6 weeks of 100% paid parental leave (except in states that offer paid family leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree