Inside Sales - Instruments & Measurement

John H. Carter Website•Metairie, LA

1d•Onsite

About The Position

This role involves managing customer interactions, processing orders, and providing support for instruments and measurement products. The position requires timely handling of customer inquiries via phone, fax, and email, often with a heavy workload. Key responsibilities include scheduling measurement technicians, processing Requests for Quotations (RFQs), providing technical assistance and product support, expediting deliveries, and ensuring alignment between sales efforts and technician availability. The role also supports the accounting department with invoice and return issues, assists sales personnel with instrumentation initiatives, and upholds Total Customer Commitment (TCC) standards. Collaboration with product principals and active participation in training and an 'On-Call' rotation are also expected. Building and maintaining strong customer relationships is a core aspect of the position.

Requirements

Ability to handle a heavy workload.
Proficiency in handling customer inquiries via phone, fax, and email.
Understanding of Measurement Technician Scheduling.
Experience with RFQs, Technical Assistance/Support, Factory Support, Technical Product Support, and Delivery Expediting.
Ability to align sales efforts with technician availability.
Capability to support accounting functions related to invoices and returns.
Skill in supporting sales personnel for instrumentation initiatives.
Commitment to upholding Total Customer Commitment (TCC) standards.
Willingness to work closely with and support product principals.
Enthusiasm for attending training.
Willingness to participate in after-hour and weekend 'On-Call' rotation.
Ability to support colleagues during overload situations.
Accuracy in completing quotes, order entry, and purchase orders within customer time requirements.
Strong relationship-building skills.

Nice To Haves

Actively and enthusiastically attend preferred training.
Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required.
Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise.

Responsibilities

Receive and handle customer calls, faxes, and emails in a timely manner.
Manage Measurement Technician Scheduling.
Process RFQs (Requests for Quotations).
Provide Technical Assistance/Support and Factory Support.
Offer Technical Product Support.
Handle Delivery Expediting.
Ensure Inside Sales efforts align with Technician availability.
Support the accounting department with problem invoices, returns, and customer account information.
Support Sales personnel with Instrumentation initiatives.
Uphold JHC TCC (Total Customer Commitment) standards.
Work closely with and support JHC product principals.
Attend required and preferred training.
Participate in the after-hour and weekend 'On-Call' rotation.
Support JHC colleagues, especially during overload situations.
Accurately complete quotes, order entry, and purchase orders within customer time requirements.
Build and cultivate solid customer relationships.