Service Electrician - Residential

Cogent Talent Solutions•Martinsville, VA

About The Position

The Residential & Light Commercial Service Electrician performs diagnostic, repair, installation, and maintenance electrical work in residential homes and light commercial facilities. This individual-contributor role delivers safe, code-compliant, high-quality service directly to customers while maintaining clear communication and minimizing callbacks. The electrician manages work from dispatch through closeout, including troubleshooting, explaining work to customers, maintaining van inventory, following safety standards, and completing accurate service records. The role requires independent technical judgment, attention to workmanship, and a professional customer-facing approach.

Requirements

At least 3 years of experience performing electrical troubleshooting, repairs, and service upgrades in residential and light commercial environments.
In-depth knowledge of the National Electrical Code (NEC) and residential wiring methods.
Ability to independently troubleshoot complex electrical circuits and equipment.
Exceptional customer service skills and a clean, professional demeanor.
Valid driver’s license with a clean driving record.

Nice To Haves

Journeyman Electrician License, or equivalent documented residential/light commercial service experience.

Responsibilities

Perform residential and light commercial service calls, including panel upgrades, device installations, rewiring, lighting controls, and troubleshooting.
Diagnose electrical issues, identify root causes, and explain effective solution options to customers.
Complete work in accordance with the National Electrical Code (NEC), local ordinances, company standards, and customer expectations.
Keep work areas clean and organized and protect customer property during service activities.
Represent the company professionally on job sites and explain technical issues, work scope, and repair options clearly to customers.
Provide proactive updates to leadership and dispatch about job progress, site constraints, additional scope, and schedule changes.
Obtain customer sign-offs and ensure customer satisfaction before leaving the site.
Inspect completed connections, voltage readings, device fits, and cover plates before departing.
Clear tools, trash, and spare materials from work areas and maintain first-pass quality to prevent rework and return trips.
Follow safe electrical work practices, OSHA regulations, and company safety policies.
Use required PPE, lockout/tagout procedures, voltage verification, and ladder/lift safety practices; identify and mitigate hazards before beginning work.
Submit accurate work orders, labor hours, material lists, and job notes promptly through Jobber.
Keep the service van stocked, clean, organized, and routinely inventoried.
Manage company tools, diagnostic equipment, and materials responsibly to prevent loss or damage.