Service Drive Buyer

HANSEL AUTO GROUP•Santa Rosa, CA

6d•$38,500 - $200,000•Onsite

About The Position

The Service Drive Upgrade Sales Consultant is responsible for assisting customers who are visiting the service department and identifying opportunities to upgrade their current vehicle. This role focuses on building relationships, evaluating customer needs, and presenting upgrade options that improve their driving experience. This is an entry-level sales position with strong earning potential and growth opportunities within the dealership.

Requirements

Committed to showing up with energy, positivity, and professionalism every day
Willing to learn, adapt, and continuously improve
Motivated to hit goals and exceed expectations
Passionate about helping customers make confident, informed decisions
Customer Service Background is required
Self-Motivation is a key and driven to succeed
Have a valid California Driver's License with Clean Driving Record
Pass a drug screening and criminal background check

Nice To Haves

Bilingual in Spanish is a huge plus!
Inside Sales or Outside Sales Experience is also a plus!

Responsibilities

Engage with service customers while their vehicles are being serviced
Identify upgrade opportunities based on vehicle equity, age, mileage, and customer needs
Explain vehicle features, benefits, and current promotions clearly and enthusiastically
Conduct needs assessments to match customers with appropriate vehicle options
Learn the automotive business
Stay up to date on technological changes in the product
Deliver a world-class customer experience at every touchpoint
Track daily activities, appointments, and performance metrics