Service Drive Assistant
About The Position
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Swickard Honda of Gladstone, the service drive runs on trust, communication, and a team that supports each other. The Service Drive Assistant is the connective tissue of that operation -- handling the phones, the cashier, the paperwork, and the floor coverage that keeps everything moving smoothly for guests and advisors alike.
Requirements
- Previous customer service, administrative, hospitality, or front-desk experience preferred
- Comfortable on the phone -- clear, friendly, and professional with every caller
- Detail-oriented and accurate with paperwork -- loaner agreements, we-owes, and cashiering require precision
- Adaptable and calm under pressure -- this role shifts between desk work and drive coverage throughout the day
- Valid driver's license with a clean driving record -- required, as vehicle movement is part of the daily responsibilities
- Reliable and punctual -- the service team and our guests count on you to show up and be ready
- A hospitality mindset -- every guest interaction, whether on the phone or in person, reflects the standard we hold ourselves to
Responsibilities
- Answer incoming service department phone calls -- directing guests to the right advisor, answering basic service questions, and delivering a warm, professional first impression
- Process guest payments at the cashier -- handling transactions accurately and efficiently at vehicle pickup
- Complete loaner vehicle agreements -- verifying documentation, processing check-outs and check-ins, and maintaining accurate loaner records
- Process we-owe agreements -- documenting and tracking outstanding commitments to guests with accuracy and follow-through
- Cover for service advisors during lunch breaks, sick days, and peak periods -- stepping in to support guest communication and workflow continuity
- Move vehicles on and off the service drive -- staging completed vehicles for guest pickup and pulling incoming vehicles into the service lane
- Retrieve finished vehicles from the lot and service bays -- keeping the drive clear and the operation flowing
- Support the service team with general administrative tasks and guest coordination as needed throughout the day
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- On-the-job training
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
