Service Domain Lead
About The Position
The Service Domain Lead is responsible for the overall leadership, delivery, operational performance, and strategic direction of a workstream. The role serves as the primary customer-facing leader and is accountable for workforce management, service delivery, operational excellence, contract performance, and program growth. It also functions as a Site Lead, providing leadership oversight across locations, workstreams, Site Leads, Supervisors, and SMEs. The Service Domain Lead establishes priorities, removes organizational barriers, drives accountability, and aligns customer expectations, contractual requirements, and operational execution. The role focuses on leading the business and workforce and ensuring successful program delivery, rather than administrative processing. It provides onsite leadership and coordinates with the PMO, facilities, and local teams to maintain operational readiness. A TS/SCI with polygraph clearance is required.
Requirements
- Master's degree and 8 years of relevant experience, or Bachelor's degree and 12 years of relevant experience, including prior program/project leadership.
- Demonstrated experience leading a multi-site services program, including customer and contract management.
- Demonstrated leadership experience setting strategic direction, driving accountability, and developing future leaders.
- Strong contract management skills, including budget, staffing strategy, and resource allocations.
- TS/SCI with polygraph level clearance required.
Nice To Haves
- Prior experience as a Program Manager on a similar cleared, multi-site program.
- PMP or equivalent program/project management certification.
- Experience managing a program through growth, re-compete, or staffing transitions.
Responsibilities
- Lead the service domain, set strategy and operational direction, and ensure program performance.
- Serve as the primary customer representative and final escalation point for issues.
- Oversee staffing strategy, workforce planning, and personnel decisions across teams and sites.
- Monitor SLAs, operational metrics, and risks, and direct responses to critical events.
- Provide onsite leadership and coordinate with the PMO, facilities, and local teams to maintain operational readiness.
- Provide leadership oversight across locations, workstreams, Site Leads, Supervisors, and SMEs.
- Establish priorities, remove organizational barriers, drive accountability, and align customer expectations, contractual requirements, and operational execution.
- Lead the business and workforce and ensure successful program delivery.
Benefits
- A wide variety of benefits; details are available through the employer's benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
