Service Domain Lead

Accenture Federal Services • Reston, VA

4d • $118,700 - $225,100

About The Position

The Service Domain Lead is responsible for the overall leadership, delivery, operational performance, and strategic direction of the workstream. The role serves as the primary customer-facing leader and maintains accountability for workforce management, service delivery, operational excellence, contract performance, and program growth. It also functions as a Site Lead, providing leadership oversight across locations, workstreams, Site Leads, Supervisors, and SMEs. The Service Domain Lead establishes priorities, removes organizational barriers, drives accountability, and aligns customer expectations, contractual requirements, and operational execution. The role focuses on leading the business and workforce and ensuring successful program delivery, rather than administrative processing.

The position requires a master's degree and 8 years of relevant experience, or a bachelor's degree and 12 years of relevant experience, including prior program/project leadership. A TS/SCI clearance with polygraph is required. The listed base pay range for specified states and the District of Columbia is $118,700–$225,100 USD.

Requirements

• Master's degree and 8 years of relevant experience, or bachelor's degree and 12 years of relevant experience, including prior program/project leadership.
• Demonstrated experience leading a multi-site services program, including customer and contract management.
• Demonstrated leadership experience setting strategic direction, driving accountability, and developing future leaders.
• Strong contract management skills, including budget, staffing strategy, and resource allocations.
• TS/SCI clearance with polygraph required.

Nice To Haves

• Prior experience as a Program Manager on a similar cleared, multi-site program.
• PMP or equivalent program/project management certification.
• Experience managing a program through growth, re-compete, or staffing transitions.

Responsibilities

• Lead the service domain by setting strategy and operational direction and ensuring program performance.
• Serve as the primary customer representative and final escalation point for issues.
• Oversee staffing strategy, workforce planning, and personnel decisions across all teams and sites.
• Monitor SLAs, operational metrics, and risks, and direct responses to critical events.
• Provide onsite leadership and coordinate with the PMO, facilities, and local teams to maintain operational readiness.
• Provide leadership oversight across locations, workstreams, Site Leads, Supervisors, and SMEs.
• Establish priorities, remove organizational barriers, drive accountability, and align customer expectations, contractual requirements, and operational execution.
• Maintain accountability for workforce management, service delivery, operational excellence, contract performance, and program growth.

Benefits

• A collaborative and caring community where employees can feel they belong and are empowered to grow, learn, and thrive.
• Hands-on experience, certifications, and industry training.
• A wide variety of benefits (specific benefits are not listed in the posting).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior