Service Dispatcher
About The Position
The Fire Inspection & Service Coordinator is responsible for coordinating and supporting both the Fire Inspection and Service departments, with responsibilities evenly divided between the two areas. This role oversees the daily scheduling, dispatching, and administrative coordination of technicians and inspectors to ensure timely completion of fire inspections, service calls, and emergency repairs. The coordinator serves as a primary point of contact for customers and field personnel, ensuring efficient communication, proper scheduling, accurate recordkeeping, and exceptional customer service. This position requires strong organizational skills, multitasking ability, and the capacity to prioritize work in a fast-paced environment while maintaining professionalism and operational efficiency.
Requirements
- Minimum 2-year Alarm company experience preferred
- Customer and Personal Service Administration and Management
- Ability to function as an effective team member
- Ability to work under pressure and independently
- Ability to meet deadlines
- Ability to solve practical problems and carry out responsibility with minimum direction
- Ability to prioritize multi task responsibilities
- Computer Literacy – Microsoft Excel, Word, and Outlook
- Ability to write clean, specific and well documented procedures
Responsibilities
- Schedule and coordinate fire inspections with customers and field inspectors
- Prepare daily, weekly, monthly, and semi-monthly inspection schedules
- Monitor inspector assignments, locations, and utilization to maximize efficiency
- Confirm inspection appointments with customers and maintain inspection records
- Coordinate inspection deficiencies, follow-ups, and customer communications
- Maintain accurate customer files, reports, and inspection documentation
- Assist with customer inquiries regarding inspections, compliance, and scheduling
- Schedule and dispatch service technicians for service calls, troubleshooting, installations, and emergency repairs
- Coordinate technician schedules in the most geographically efficient manner
- Receive and process service requests and work orders
- Provide customers with service rates and appointment availability
- Support field technicians with account information and technical coordination
- Review customer accounts and monitor alarm or system signal issues
- Assist the sales department with scheduling system hook-ups, disconnects, and related service activities
- Relay work orders, messages, and operational updates between field staff, supervisors, and customers
- Maintain accurate records of customer requests, services performed, inventory, expenses, and dispatch information
- Communicate professionally with customers, employees, vendors, and management
- Maintain open communication with management regarding operational needs, training, scheduling concerns, and employee morale
- Meet assigned deadlines and support departmental operational goals
- Perform additional duties and responsibilities as assigned
- Coordinate operational activities
- Distribute materials to employees or customers
- Maintain operational records
- Operate communications equipment or systems
- Prepare employee work schedules
- Provide information to coworkers
- Relay information between personnel
- Respond to customer problems or complaints
- Schedule operational activities
- Select resources needed to accomplish tasks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
