Service Dispatcher

Team Kline • Des Moines, IA

1d • Onsite

About The Position

We are seeking an organized and detail-oriented Dispatcher to schedule service appointments for all branch locations, coordinate service calls and dispatch technicians efficiently following reports for accurate call placement. The ideal candidate will have strong communication skills, the ability to multitask under pressure and has experience in scheduling and logistics.

Requirements

• High school diploma or equivalent
• 1-3 years experience in dispatching, scheduling or a related field
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer knowledge
• Excellent verbal and written communication skills
• Friendly and professional demeanor
• Strong problem-solving skills and the ability to make quick decisions while prioritizing attention to detail
• A basic understanding of our service area – main roads, cities, towns, etc.
• Must have reliable transportation as this is an in-person position
• Ability to accurately type 50 wpm

Nice To Haves

• Knowledge of Service Titan is a plus
• Experience in the service industry is a plus

Responsibilities

• Field incoming phone calls to schedule service appointments for all branch locations
• Schedule and dispatch service technicians based on customer requests, technician availability and skill level and location
• Montor job progress and adjust schedules as needed to maximize efficiency
• Provide feedback and updates to Service Manager throughout the day
• Communicate with customers to confirm appointments and provide updates
• Ensure each call is accurate and detailed to set our technicians up for success
• Provide support to team members throughout the day as needed
• Address customer inquiries, provide information about our services and resolve basic issues
• Maintain accurate records of service calls
• Communicate effectively with Customer Service Representatives and Service Managers to coordinate scheduling
• Work with Customer Service Representatives to prioritize urgent service requests
• Provide consistent support to field technicians providing them with necessary job details and important information about their customers
• Rescheduling appointments as needed
• Assist with outbound calls to schedule appointments or follow up on service requests
• Perform other duties as assigned to support the team and company

Benefits

• Comprehensive medical, dental, vision, life insurance, and short-term disability plans. Team Kline covers long term disability 100%.
• 401k with a company match, plus our amazing Employee Stock Ownership Plan (ESOP)!
• Company paid holidays, and up to five weeks of paid time off!
• Accredited on-site apprenticeship partnered with Hawkeye Community College for Electrical and HVAC, and ABC of Iowa for plumbing apprenticeships. Career advancement and career development opportunities
• Company outings, opportunities to win cash prizes, and a team environment like no other.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees