Service Dispatcher

FleetPride•Bath, NY

19h

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation's largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of 300+ locations, which includes 80+ service centers and 5 distribution centers means customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals, now boasting 4,000+ experts, empowered and motivated to create tailored solutions and solve problems for each customer’s unique needs. Join the FleetPride team today.

Requirements

Ability to stay calm under pressure
Fast, accurate typing with experience in data entry

Responsibilities

Receive Emergency and non-emergency phone calls and record applications information
Enter data in the computer system and maintain logs and records of calls, activities, and other information
Prioritize calls according to urgency and importance
Understanding and providing an appropriate estimated time of arrivals
Effectively determine which driver/operator and truck best fit the service requirements
Monitor the route and location of drivers to coordinate and prioritize their schedule
Communicate with drivers all pertinent information to complete the call
Initiate activities to stay busy and productive during downtime
Billing for auto clubs (AAA/Agero/Gelco and other parties)
Other duties assigned.