Service Dispatcher

Walker-J-Walker•Memphis, TN

5h•Onsite

About The Position

We are a third-generation commercial HVAC contractor that serves the Mid-South region. Our skilled engineers and technicians design, install, service, and maintain the critical systems to help ensure clients’ facilities are consistently comfortable, productive, and profitable. WALKER-J-WALKER, INC. The HVAC Service Dispatcher is responsible for efficiently coordinating and scheduling service calls, dispatching technicians, and ensuring excellent customer communication. This role requires strong organizational skills, multitasking ability, and knowledge of HVAC systems to prioritize urgent service requests and optimize technician routes . #walker

Requirements

Experience: 1 + years in dispatching
Technical Knowledge: Basic understanding of HVAC s ystems, terminology, and service workflows
Communication: Excellent phone etiquette and ability to interact with customers and technicians clearly
Software Proficiency: Familiarity with dispatching software
Organization: Strong multitasking and prioritization skills in a fast - paced environment
Problem-Solving : Ability to think quickly and adjust schedules for emergencies or delays

Nice To Haves

Prior HVAC industry experience is a plus

Responsibilities

Schedule and dispatch HVAC service technicians based on urgency, location, and technician availability
Answer incoming customer calls, assess service needs
Communicate effectively with customers, technicians, and management to ensure timely service delivery
Monitor technician progress, adjust schedules in real-time for emergencies, provide updates to customers, enter p-card receipts and approve technicians time for
Maintain detailed records of service calls, work orders, and technician assignments in dispatching software
Handle customer complaints or concerns professionally and escalate issues when needed