Service Dispatcher

Sunrise Management • Mesa, AZ

2d • $20 - $22

About The Position

The Service Dispatcher plays a very important role in the organization. The position will be responsible for efficiently coordinating work orders and dispatching maintenance requests from residents to our maintenance team. The ideal candidate will have excellent communication skills, attention to detail, ability to handle multiple tasks simultaneously and commitment to prioritize both resident satisfaction while also working collaboratively with our team members.
This is a genderless position that welcomes candidates from all backgrounds.

Requirements

• An educational degree not required.
• At least one year of related experience preferred.
• Proficient at Microsoft Office, including Word and Excel.
• Minimum of 1 year experience working on a PC
• Property management experience is preferred.
• Focused with high attention to detail
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self sufficient
• A strong communicator
• Tech savvy

Nice To Haves

• Property management experience is preferred.

Responsibilities

• Receive maintenance requests from residents via phone, email, or online system.
• Assess the urgency and nature of each request and determine an appropriate course of action.
• Coordinate with maintenance technicians to schedule repairs and ensure timely completion.
• Maintain accurate records of all maintenance requests and their status.
• Follow up with residents regularly to ensure satisfaction and resolve any outstanding concerns.
• Provide empathetic and professional assistance to residents in person or over the phone.
• Collaborate with property management staff to address any escalated issues or complex requests. Continuously improve processes by identifying areas for efficiency and recommending solutions.
• Stay updated on property policies and procedures related to maintenance requests.
• Represent Sunrise Management and the community in a professional manner. Maintain a positive businesslike attitude in person and on the telephone. The role is expected to adhere to the company dress and grooming policy.
• Performs other duties as assigned.

Benefits

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed