Service Dispatcher

MetTel•Guaynabo, PR

2d•$40,000

About The Position

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. MetTel is seeking an organized, experienced Service Dispatcher. We are looking for a self-starter with the drive to succeed and someone who thrives in a highly pressured environment. Service dispatchers are the liaisons between service technicians and customers. They coordinate the scheduling of service appointments, track technician location and status, and relay information back and forth between technicians and customers. Service Dispatch is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are responsible for ensuring all service technicians are requested and confirmed. This role requires exemplary follow up skills and organization.

Requirements

1-2 yrs experience providing administrative support within a dispatch role
Prior experience dispatching Service Technicians
Networking and Telecommunications field service industry preferred, or other comparable industry
Strong communication, organizational & time management skills
Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team

Responsibilities

Assist in the daily management of dispatch requests/schedules to customer facilities, factoring in customer requirements, technician experience, type of activity and location
Communicate with internal teams about technician ETAs, keeping open lines of communication to provide updates
Constant management of open dispatch requests, keeping statuses up to date and all jobs organized
Handle tech assignment for afterhours emergency requests
Prioritize calls according to urgency and importance
Ability to work in a fast-paced environment, juggling & prioritizing multiple tasks at a time.
Enter data in computer system and maintain logs and records of calls, activities and other information
Communicate and build relationships with vendors
Monitor deployment of all MetTel services, orders for field related requests
Coordinate testing to implement customer solutions
Communicate with multiple internal and external divisions to provide status of orders
Coordinate with multiple outside vendors to schedule Test and Accept, Turn-Up and Porting