SERVICE DISPATCHER

Compass Group•Ferry Pass, FL

About The Position

Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionals—including engineers, project managers, certified technicians, and skilled tradespeople—drives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world. Job SummaryThe Mechanical / Plumbing Service Dispatcher is responsible for coordinating daily service operations for mechanical and plumbing service technicians. This role acts as the central point of communication between customers, technicians, supervisors, and management to ensure service calls are scheduled, dispatched, tracked, and closed out efficiently. The dispatcher plays a critical role in maximizing productivity, maintaining customer satisfaction, and supporting field operations.

Nice To Haves

5+ years of dispatching experience in mechanical, plumbing, HVAC, or construction services preferred
Strong understanding of service operations and field workflows
Ability to manage multiple technicians and service calls simultaneously
Strong customer service and communication skills
Proficiency with computers, dispatching software, and Microsoft Office
Ability to work in a fast-paced, high-volume environment
Valid drivers license preferred

Responsibilities

Schedule and dispatch mechanical and plumbing service technicians for daily service calls
Monitor technician locations, job progress, and schedule changes throughout the day
Receive and process incoming service requests, calls, and emails
Prioritize emergency and after-hours service calls as needed
Coordinate manpower, parts availability, and job readiness
Communicate job details, scope, and customer expectations to technicians
Update work orders, job notes, and service statuses in the service management system
Maintain clear communication with service supervisors, project managers, and field staff
Assist with customer follow-ups, schedule confirmations, and service updates
Support work order close-out and documentation accuracy
Track technician productivity and report scheduling issues or conflicts