Service Dispatcher

Dead River Company•Woodstock, VT

3d•$20 - $24

About The Position

We are seeking a detail-oriented and customer-focused Service Dispatcher to coordinate service dispatching, inventory, billing, payroll, and productivity within our service department. This role is essential in maintaining high customer satisfaction and ensuring efficient, profitable department operations.

Requirements

High school diploma or equivalent preferred.
No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial.

Responsibilities

Professionally receive and process incoming service-related customer calls.
Accurately enter information into the computer system and schedule service appointments.
Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager.
Communicate with field technicians via radio or mobile phone regarding job assignments and status updates.
Enter parts and labor details into the computer system to generate accurate service invoices.
Reconcile billable and non-billable technician time.
Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance.
Assist with parts inventory control by recording parts used and supporting technicians with restocking.
Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system.
Perform additional duties as assigned.
Plan and schedule technician time for routine service work
Handle customer complaints and service-related issues; escalate complex matters to the Service Manager
Collaborate with the Service Manager on complex scheduling needs