Service Dispatcher
About The Position
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! Receive Emergency and non-emergency phone calls and record applications information Enter data in the computer system and maintain logs and records of calls, activities, and other information Prioritize calls according to urgency and importance Understanding and providing an appropriate estimated time of arrivals Effectively determine which driver/operator and truck best fit the service requirements Monitor the route and location of drivers to coordinate and prioritize their schedule Communicate with drivers all pertinent information to complete the call Initiate activities to stay busy and productive during downtime Ability to stay calm under pressure Fast, accurate typing with experience in data entry Billing for auto clubs (AAA/Agero/Gelco and other parties) Other duties assigned. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Requirements
- Ability to stay calm under pressure
- Fast, accurate typing with experience in data entry
Responsibilities
- Receive Emergency and non-emergency phone calls and record applications information
- Enter data in the computer system and maintain logs and records of calls, activities, and other information
- Prioritize calls according to urgency and importance
- Understanding and providing an appropriate estimated time of arrivals
- Effectively determine which driver/operator and truck best fit the service requirements
- Monitor the route and location of drivers to coordinate and prioritize their schedule
- Communicate with drivers all pertinent information to complete the call
- Initiate activities to stay busy and productive during downtime
- Billing for auto clubs (AAA/Agero/Gelco and other parties)
- Other duties assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
