Dispatcher/Service Coordinator

Lancaster Plumbing & Heating Co • East Petersburg, PA

12d • Hybrid

About The Position

About Us : Join a reputable home service company dedicated to delivering exceptional experiences to our customers and team members alike. We’re seeking a proactive and organized Dispatcher/Service Coordinator who will be the essential link between our technicians and customers. Your role will be to ensure seamless service, maintain productivity, and foster high-quality interactions that build lasting value.

Requirements

• Full-time availability, Monday through Friday.
• Strong communication, organizational, and interpersonal skills.
• Quick learner with the ability to understand business operations and prioritize urgent requests.
• Ability to work independently and stay calm under pressure.
• Tech-savvy with computer competence.
• Motivating, upbeat personality with a polished and professional demeanor.
• Self-motivated, disciplined, and competitive in nature.
• Team-oriented with a collaborative attitude.
• Willingness to cover a limited on-call schedule.
• Flexibility and adaptability for ongoing learning and development.

Responsibilities

• Manage inbound customer communications via calls, texts, and emails with professionalism and efficiency.
• Actively identify and assess customer needs to deliver exceptional service and achieve high satisfaction.
• Coordinate and communicate appointment details between customers and technicians.
• Work closely with service managers to prioritize and optimize scheduling.
• Provide consistent updates to customers on technician progress and estimated arrival times.
• Act as a customer advocate, relaying detailed, accurate information to technicians to ensure a positive service experience.
• Support a collaborative team environment by communicating with management and team members as necessary.

Benefits

• Comprehensive Benefits : Medical, dental, vision, and life insurance.
• Paid Vacation : Start accruing paid time off after just 90 days.
• Incentives : Weekly bonus opportunities, contests throughout the year, and 401(k) with company match.
• Professional Development : Paid training and ongoing mentorship for career growth.
• Work-Life Balance : Eligibility for a hybrid schedule after 90 days (3 days remote, 2 days in-office).
• Community and Culture : Enjoy regular company outings, events, and a supportive team atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed