Service Coordinator - Dispatcher
About The Position
This is not a quiet desk job. The Service Coordinator is at the center of a high-volume, high-urgency service operation where priorities shift quickly and every decision impacts our technicians and customers. This role requires focus, speed, accuracy, and the ability to stay calm under pressure while juggling multiple demands at once. If you thrive in a fast-moving, high-expectation environment, enjoy solving problems in real time, and take pride in keeping operations running smoothly even on the busiest days, then this role was built for you. What Success Looks Like Phones are ringing, schedules are changing, and technicians are on the move — and you stay organized Customers feel heard, informed, and supported Technicians have what they need, when they need it Service calls, documentation, and systems are accurate and up to date Chaos turns into controlled execution
Requirements
- High School Diploma or GED required
- Prior experience as a Service Coordinator, Dispatcher, or in a similar high-volume role required
- Ability to manage constant interruptions without losing accuracy
- Strong attention to detail in a time-sensitive environment
- Confident, professional communicator with internal teams and external clients
- Comfortable working with multiple systems and technology platforms simultaneously
Responsibilities
- Handle a high volume of inbound calls professionally and efficiently
- Enter, update, and manage service calls in SAMPro with speed and accuracy
- Coordinate technician dispatch and adjust schedules in real time
- Communicate clearly with technicians regarding job changes, priorities, and expectations
- Monitor and manage service calls and PM activity (daily, weekly, monthly)
- Issue purchase orders and coordinate parts pickup or staging
- Manage Outlook calendars and service schedules under tight deadlines
- Maintain accurate client data and electronic filing systems
- Navigate and update client portals and EFM tools
- Complete documentation in accordance with company procedures — even under pressure
- Operate office equipment including phones, copiers, and scanners
- Jump in where needed and support the team during peak demand periods
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
