Service Dispatcher
About The Position
Bachman Auto Group is a family owned company that started in 1985 and is founded on the principle : "Treat Others The Way You Want To Be Treated". Today with seven franchise brands, a national parts distribution center, locations in Kentucky and Southern Indiana, and over 450 employees, Bachman is consistently the region leader in sales, service and customer satisfaction. Service Dispatcher Description The Service Dispatcher will schedule the work flow through the shop in such a way as to maintain the shops maximum capacity and profitability, ensuring proper repair order documentation (IE: technician time, parts, etc) and reporting any discrepancies to the Service Manager. The Dispatcher is also responsible for maintaining appropriate OSHA compliance in the shop and for reporting potential hazards or violations to the Service Manager and the Human Resource Department.
Requirements
- organized and able to multi-task and follow directions from the Management Team, focusing on multiple repair scenarios simultaneously
- good communicator, both in person and on the phone and should be able to write effectively in email communications, letters or other documents
- comfortable with and make use of all of the programs that we use including CDK, Drive Centric, Rapid Recon, Microsoft 365 (IE: Word and Excel) and Teams as well as various Manufacturer websites
- valid driver license and acceptable records check
Responsibilities
- schedule the work flow through the shop in such a way as to maintain the shops maximum capacity and profitability
- ensuring proper repair order documentation (IE: technician time, parts, etc)
- reporting any discrepancies to the Service Manager
- maintaining appropriate OSHA compliance in the shop
- reporting potential hazards or violations to the Service Manager and the Human Resource Department
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
