Service Dispatcher Watson Refrigeration | Raleigh, NC

Smart Care Equipment Solutions•Raleigh, NC

4d•Onsite

About The Position

Watson Refrigeration is seeking an organized, dependable Service Dispatcher to support our Raleigh service operations. This position is responsible for receiving customer service calls, creating work orders, assigning technicians, and helping ensure every service request moves smoothly from the initial call through completion.

Requirements

Previous dispatch, customer service, service coordination, or administrative experience
Strong organizational skills and attention to detail
Ability to manage multiple calls, technicians, and changing priorities at once
Clear and professional phone and written communication
Comfortable working in a fast-paced service environment
Basic computer skills and the ability to learn dispatching and work-order systems
Ability to remain calm and make sound decisions when urgent calls arise
Dependable attendance and punctuality

Nice To Haves

Commercial refrigeration, HVAC, construction, or field-service experience is preferred but not required

Responsibilities

Answer incoming service calls and gather accurate information from customers
Create service jobs and work orders in the company system
Dispatch service technicians based on location, availability, skill set, and urgency
Review technicians’ schedules and current workload before assigning calls
Create and process purchase orders as needed
Provide technicians with purchase-order numbers and other required job information
Communicate schedule changes, delays, and service updates to customers and technicians
Monitor open service calls and follow up to help keep jobs moving
Maintain accurate records, notes, and documentation
Receive and organize technicians’ completed paperwork and parts information
Work closely with the service department to prioritize urgent refrigeration needs
Provide professional, responsive customer service throughout the entire process