Service Dispatcher VPS

Leslie's•North Versailles, PA

3d•Onsite

About The Position

With over 55 years of experience, we are a leading hot tub and swim spa dealer throughout the Pittsburgh area. We also offer the best hot tubs and swim spas in the market. We became a part of Leslie's family in January 2018. From new above-ground pools, hot tubs, and swim spas to superior pool and hot tub service, as well as quality products designed to keep your pool and hot tub operating efficiently and effectively, we’ve got everything you need to create and care for the perfect outdoor oasis. Our hot tub experts will help you choose the best model for your needs and space, ensuring that it features everything you need for a relaxing soak or a wonderful workout. We also carry numerous accessories that are certain to make hot tub and swim spa ownership easier and more enjoyable. The Service Dispatcher plays a key role in supporting the Service and Delivery teams by coordinating, scheduling, and confirming service appointments using scheduling software. This position serves as a central communication hub between customers, service technicians, delivery teams, and store personnel, ensuring a smooth and efficient service experience while delivering exceptional customer service.

Requirements

Excellent verbal and written communication skills with strong phone etiquette
Proficiency in Microsoft Word, Excel, and internet applications
Experience with Gmail, Google Drive, and G Suite tools
Strong keyboarding and data entry skills
Ability to interact professionally and positively with individuals at all levels
Strong organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment

Nice To Haves

Previous scheduling or dispatching experience is a plus, but not required (training provided)
2+ years of retail or call center customer service experience preferred (training provided)

Responsibilities

Schedule, coordinate, and confirm service and delivery appointments
Answer inbound customer calls and provide timely, professional assistance
Communicate effectively with Service Technicians, Delivery Teams, and store staff regarding appointments and updates
Monitor schedules and make real-time adjustments as needed to maximize efficiency
Follow up on parts orders and service-related inquiries
Assist with warranty claims processing and required documentation
Organize, maintain, and manage departmental forms and records
Prepare and maintain reports related to service operations
Ensure a high level of customer satisfaction through clear communication and follow-through