Service Dispatcher Watson Refrigeration | Raleigh, NC
Smart Care•Raleigh, NC
•Onsite
About The Position
Watson Refrigeration is seeking an organized, dependable Service Dispatcher to support our Raleigh service operations. This position is responsible for receiving customer service calls, creating work orders, assigning technicians, and helping ensure every service request moves smoothly from the initial call through completion.
Requirements
- Previous dispatch, customer service, service coordination, or administrative experience
- Strong organizational skills and attention to detail
- Ability to manage multiple calls, technicians, and changing priorities at once
- Clear and professional phone and written communication
- Comfortable working in a fast-paced service environment
- Basic computer skills and the ability to learn dispatching and work-order systems
- Ability to remain calm and make sound decisions when urgent calls arise
- Dependable attendance and punctuality
- Only applicants with previous dispatch experience or experience working in the HVAC/R industry will be considered at this time.
Nice To Haves
- Commercial refrigeration, HVAC, construction, or field-service experience is preferred but not required
Responsibilities
- Answer incoming service calls and gather accurate information from customers
- Create service jobs and work orders in the company system
- Dispatch service technicians based on location, availability, skill set, and urgency
- Review technicians’ schedules and current workload before assigning calls
- Create and process purchase orders as needed
- Provide technicians with purchase-order numbers and other required job information
- Communicate schedule changes, delays, and service updates to customers and technicians
- Monitor open service calls and follow up to help keep jobs moving
- Maintain accurate records, notes, and documentation
- Receive and organize technicians’ completed paperwork and parts information
- Work closely with the service department to prioritize urgent refrigeration needs
- Provide professional, responsive customer service throughout the entire process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
