Service Dispatcher

Dead River Company • Augusta, ME

7d • Onsite

About The Position

The Service Dispatcher coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. This role involves courteously receiving incoming service-related calls from customers, inputting information into the computer system, and scheduling service. The dispatcher also schedules technicians for routine tune-ups and maintenance, communicates with field technicians via radio or cellular telephone, and utilizes the computer system to generate invoices for service work performed. They reconcile billable and non-billable time, coordinate the service contract program, and assist in controlling parts inventory. Additionally, the dispatcher coordinates the Gas Check program by contacting customers, explaining the program, and scheduling technicians.

Requirements

• High school education or equivalent is preferred.
• Some understanding of petroleum products, equipment and basic service is beneficial.
• Good communication and listening skills
• Planning and scheduling skills
• Accuracy, organization, and attention to detail
• Analytical skills
• Dependability
• Courteous demeanor and professional appearance
• Flexibility to work overtime
• Ability to work in a dynamic environment without distraction
• Frequent sitting with occasional standing and walking
• Frequent use of the fingers to write, input data into a computer system, and handle paperwork
• Frequent communication involving both speaking and listening

Nice To Haves

• No experience is necessary.

Responsibilities

• Courteously receives incoming service related calls from customers.
• Schedules technicians for routine tune-ups and maintenance work.
• Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
• Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
• Reconciles billable and non-billable time for service technicians.
• Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
• Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
• Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians.
• Plans and schedules technicians time.
• Handles customer complaints and service related issues.
• Performs other work-related duties as assigned.

Benefits

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED