Service Dispatcher

Kaizen Automotive Group•Calgary, AB

5d•CA$50,000 - CA$60,000•Onsite

About The Position

The Service Dispatcher is responsible for managing and coordinating the flow of repair work within the dealership’s Service Department. This role assigns work to technicians based on skill level, workload, and shop capacity while ensuring efficient workflow and timely vehicle repairs. The Service Dispatcher works closely with Service Advisors, Technicians, Parts personnel, and Service Management to support productivity, quality, and customer satisfaction. The ideal candidate is organized, proactive, and skilled at balancing multiple priorities in a fast-paced OEM dealership environment.

Requirements

Experience in an automotive dealership or service environment required
Strong understanding of service operations, technician skill sets, and repair processes.
Excellent organizational and time management skills with the ability to multitask.
Strong communication skills and the ability to interact effectively with Service Advisors, Technicians, and management.
Ability to remain calm and effective in a fast-paced, deadline-driven environment.
Detail oriented with strong problem-solving abilities.
Ability to move and park vehicles safely in the service area.

Nice To Haves

dispatcher or shop lead experience is an asset
Proficiency with dealership management systems (DMS) and OEM service tools preferred.
Familiarity with OEM repair procedures and warranty processes is an asset.

Responsibilities

Assign work orders to technicians based on skill set, availability, and shop loading requirements.
Monitor shop workflow to ensure repairs are completed efficiently and on schedule.
Coordinate with Service Advisors to understand repair priorities, customer timelines, and special requests.
Communicate with Technicians regarding job assignments, repair concerns, and parts availability.
Review repair order details to ensure accuracy, proper dispatching, and compliance with OEM guidelines.
Track and manage work in progress (WIP), ensuring timely updates and follow-through on outstanding jobs.
Collaborate with Parts personnel to verify parts status and minimize delays on assigned work.
Identify workflow bottlenecks and adjust technician assignments as needed to maintain productivity.
Support the Service Manager by reporting on shop efficiency, technician utilization, and workload distribution.
Ensure all shop safety and OEM repair procedures are followed.
Assist with vehicle movement within the service area when necessary.
All other duties as assigned by leadership.