Service Dispatcher

Black & McDonald Limited•Saskatoon, SK

About The Position

Reporting under the Service operations team, the Dispatch position within the Service Division is primarily responsible to perform work scheduling, work order management, customer/client communications, equipment transportation, and purchasing functions. The Service Dispatcher will also be responsible for ensuring a smooth and efficient service delivery to customers/clients.

Requirements

Minimum 3-5 years relevant experience or a diploma in administration required
Thorough knowledge of Computer Programs and Microsoft Office Suite
Ability to communicate clearly and effectively and relate to technicians, customers and co-worker needs
Geographical knowledge of service area and map reading skills
Change Orientation (open to change and the ability to identify where it is needed and how to make it happen)
Communicates Effectively (verbally and in writing)
Customer Focus (understands the needs and perspectives of both internal and external customers)
Holds Self and Others Accountable (takes personal responsibility to meet commitments)
Teamwork and Collaboration (works cooperatively and collaboratively with others)
Values and Respects Others (encourages and supports diversity)
Ability to work in a fast-paced environment while managing multiple competing priorities with excellent time management skills.

Nice To Haves

Knowledge of industry is recommended, but not required
Previous use and knowledge of JD Edwards and/or Oracle programming considered an asset

Responsibilities

Work Order creation, distribution, scheduling, status updates, changes, and overall management to completion
Customer/client knowledge base updates
Purchasing functions for materials, sub-contracts, refrigerant processes, etc.
Adherence to B&M business process standards and procedures
GPS tracking/reference for field staff to enhance customer responsiveness
Preventive Maintenance and Service Call scheduling with field technicians, customer/client representatives, etc.
Accommodation arrangements (hotels, flights, etc.) for field technician(s) out of town work
Maintain and update on-call schedules and distribute to relevant parties
Schedule and coordinate delivery, transportation, pick-up etc. of mobile equipment (elevating work platforms, material lifts, etc.)
Schedule, update, and overall maintenance/ownership of electronic dispatch board (includes scheduling field Technicians for all work types)
Receive service calls via phone or email request and action accordingly with field technicians, account managers, etc.
Maintain CMMS data integrity
Act as the central point of coordination for all service-related work (service requests, routine maintenance, etc.) and maintain/improve work flows accordingly
Effectively manage multiple priorities while supporting a variety of administrative and dispatch functions.
Customer work permits – execute customer specific processes for adherence to on-site security requirements/processes, operational hours, etc.
General filing and organization