Service Dispatcher - HVAC National Accounts

New Century Systems, Inc. • Otsego, MN

8d • $65,000 - $75,000 • Onsite

About The Position

NCS is a commercial service company providing HVAC, plumbing, electrical, and facility maintenance services throughout Minnesota and the Omaha area. We support commercial and national account customers by delivering responsive service, strong communication, and dependable execution across every job. Our team helps keep businesses running by solving problems quickly, coordinating service efficiently, and creating a better customer experience from start to finish. At NCS, we believe great service starts with great people. We value teamwork, accountability, adaptability, and continuous improvement. We're building a workplace where employees are supported, challenged to grow, and recognized for the impact they make every day. Because of that, we're looking for someone who communicates well, stays organized under pressure, takes ownership, and genuinely enjoys helping customers and supporting a team.

Requirements

• 3–5 years of dispatching experience
• Commercial HVAC experience a plus
• Experience with national accounts a plus
• Strong computer and ERP system skills
• Excellent verbal and written communication skills
• Ability to multitask
• In-office availability Monday–Friday
• Willingness and ability to participate in on-call rotation

Nice To Haves

• Commercial HVAC experience
• Experience with national accounts

Responsibilities

• Dispatching technicians for national and house accounts
• Monitoring preventive maintenance schedules
• Preparing quotes, proposals, and contract documents
• Communicating directly with customers to keep jobs on track
• Entering and tracking service call details in our ERP system
• Providing weekly job reports to the Division Manager
• Helping with emergency dispatch coverage on a rotating basis

Benefits

• Competitive pay ($65K–$75K) + bonuses
• 401(k) with a guaranteed 3% company contribution
• Health, dental, vision insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed