Service Dispatcher

Milton CAT • Milford, MA

15h

About The Position

Milton CAT is seeking a highly driven Service Dispatcher who is a strong leader, operationally efficient, and capable of supporting an iconic brand. The company is looking to invest in and develop the right individual with the goal of developing them into the next Service Supervisor and launching their career path within Milton CAT. The role includes extensive training covering Milton CAT's identity, service operations, internal systems and departments, and the industry as a whole.

Requirements

• Strong knowledge of service department 0perations
• Highly process/metrics driven, has run or been part of a highly efficient service department
• Solid communication and negotiation skills (with employees, customers and vendors)
• Proficient in technology (ERP systems, desktop/cloud applications, operational reports)
• Strong problem-solving skills and detail oriented with a high level of accuracy.
• Highly driven, sense of urgency, strong customer service orientation, does not punch a clock
• Bachelor’s degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor’s degree.

Nice To Haves

• dispatching experience a strong plus

Responsibilities

• Answer calls from customers seeking service or quotes.
• Confirm/schedule work with customer and dispatch technicians
• Schedule, route and assign work to technicians
• Track progress, status and completion of work to confirm timely delivery of service
• Open, update and close work orders
• Pass on leads to other departments and engage with Credit Dept
• Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed.
• Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees