Service Dispatcher (HVAC) & Office Coordinator

National Mechanical Experts • Cornelius, NC

1d

About The Position

We are seeking a highly organized and adaptable Service Dispatcher / Office Coordinator to support our daily service operations and office functions. This role is a key part of keeping our field team running efficiently while also assisting with general office and administrative tasks. This position is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and is comfortable balancing dispatch responsibilities with back-office support.

Requirements

• Previous dispatching, scheduling, or administrative experience preferred
• Strong computer skills and ability to learn new systems quickly
• Highly organized with strong attention to detail
• Ability to multitask and shift priorities throughout the day
• Strong communication and customer service skills
• High school diploma

Nice To Haves

• Associates/Bachelors degree preferred
• Previous dispatching or scheduling experience preferred (HVAC, construction, or service-based industry a plus)
• Proficiency in Microsoft Office, particularly Excel and Word

Responsibilities

• Schedule and dispatch HVAC service calls
• Create and manage service tickets and work orders
• Monitor technician schedules and adjust as needed throughout the day
• Review and confirm technician hours for accuracy
• Communicate with customers regarding scheduling and updates
• Support technicians with job details and coordination
• Assist with general office tasks including mail, tracking programs, and administrative support
• Maintain organized records and assist with operational projects

Benefits

• 401k 6% match
• Flexible Spending Account
• Medical, Dental and Vision Insurance for the Primary Employee with 100% premium coverage
• Paid Primary Employee Life and AD&D Insurance Coverage
• Paid Primary Employee Long-term and Short-term Disability Insurance
• Employer Sponsored Apprenticeship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED