Service Dispatcher & Inside Sales

Weeks Drilling & Pump Co.Sebastopol, CA
Onsite

About The Position

Weeks Drilling & Pump Co. is seeking a Service Dispatcher & Inside Sales professional to manage daily operations, provide customer support, and ensure the efficient functioning of field technicians. This is a demanding, high-volume position that requires making real-time decisions, managing schedules, and prioritizing multiple tasks throughout the day. The ideal candidate will be organized, responsive, and thrive in a busy environment.

Requirements

  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Strong multitasking and prioritization skills
  • Excellent communication and customer service abilities
  • Highly organized with strong attention to detail
  • Ability to think quickly and solve problems
  • Dispatching or service coordination experience required

Nice To Haves

  • Experience with SAGE 100 Contractor

Responsibilities

  • Answer incoming service calls and determine urgency
  • Schedule and dispatch technicians based on priority and location
  • Communicate updates between customers and field staff
  • Create work orders, jobs, and estimates
  • Assist customers with troubleshooting and service questions
  • Support inside sales (pumps and water treatment services)
  • Coordinate well testing with customers, agents, and labs
  • Maintain accurate records and documentation

Benefits

  • Competitive hourly pay (DOE)
  • Overtime during the busy season
  • Health insurance for employees and dependents
  • PTO
  • Retirement

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

1-10 employees

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