Service Dispatcher & Inside Sales

Weeks Drilling & Pump Co. • Sebastopol, CA

2d • Onsite

About The Position

Weeks Drilling & Pump Co. is seeking a Service Dispatcher & Inside Sales professional to manage daily operations, provide customer support, and ensure the efficient functioning of field technicians. This is a demanding, high-volume position that requires making real-time decisions, managing schedules, and prioritizing multiple tasks throughout the day. The ideal candidate will be organized, responsive, and thrive in a busy environment.

Requirements

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong multitasking and prioritization skills
• Excellent communication and customer service abilities
• Highly organized with strong attention to detail
• Ability to think quickly and solve problems
• Dispatching or service coordination experience required

Nice To Haves

• Experience with SAGE 100 Contractor

Responsibilities

• Answer incoming service calls and determine urgency
• Schedule and dispatch technicians based on priority and location
• Communicate updates between customers and field staff
• Create work orders, jobs, and estimates
• Assist customers with troubleshooting and service questions
• Support inside sales (pumps and water treatment services)
• Coordinate well testing with customers, agents, and labs
• Maintain accurate records and documentation

Benefits

• Competitive hourly pay (DOE)
• Overtime during the busy season
• Health insurance for employees and dependents
• PTO
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees