Service & Dispatch Coordinator

Levitt-Safety • Sudbury, ON

3d

About The Position

Making Canada a safer place to live and work for over 90 years. As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift. This is more than an administrative role - you’ll play a critical part in coordinating service operations, supporting technicians in the field, and ensuring customers receive exceptional, timely service from start to finish. If you’ve worked in dispatch, logistics, service coordination, or even fast-paced customer environments where you’ve had to juggle priorities, we’d love to hear from you.

Requirements

• 2+ years of experience in a fast‑paced administrative or service coordination role
• Strong customer service and communication skills
• Proficiency in Microsoft Office
• Excellent organization, accuracy, and attention to detail
• Ability to manage multiple priorities with a sense of urgency
• Adaptable, resourceful, and comfortable learning new systems
• A positive, team‑oriented mindset

Nice To Haves

• Experience scheduling in an industrial or technical environment
• Post‑secondary education in business administration or equivalent experience
• Salesforce experience

Responsibilities

• Prepare and manage customer quotes for service requests
• Schedule and dispatch technicians for service calls and projects
• Own the flow of service jobs from request to completion, ensuring accuracy, speed, and visibility at every stage
• Coordinate parts and materials for inspections, repairs, and installations
• Receive and process customer equipment for service, including work order creation and tracking
• Coordinate parts, equipment, and logistics to keep service jobs moving without delay
• Manage internal warehouse transfers to support service needs
• Provide exceptional customer service by phone and email
• Work closely with Service Administration, Branch Management, and field technicians to ensure a seamless customer experience

Benefits

• Competitive salary of $52,000–$55,000, based on experience and internal equity
• Comprehensive health and wellness benefits
• 3 weeks paid vacation plus additional time off
• Opportunities for learning, development, and career growth within a national organization
• A supportive, collaborative team environment
• Meaningful work with a company dedicated to protecting people and keeping communities safe

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree